{"id":6423,"date":"2022-10-14T14:18:51","date_gmt":"2022-10-14T04:18:51","guid":{"rendered":"https:\/\/ourimpact.northcott.com.au\/2022\/?page_id=6423"},"modified":"2022-10-26T10:53:21","modified_gmt":"2022-10-26T00:53:21","slug":"supporting-customers","status":"publish","type":"page","link":"https:\/\/ourimpact.northcott.com.au\/2022\/supporting-customers\/","title":{"rendered":"Supporting customers"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”top_page” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#f4f9ff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” el_class=”col_content” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”Supporting customers” font_container=”tag:h3|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_bold heading_page”][vc_custom_heading text=”We support people with disability to
\nachieve their goals, whatever they may be.
\nHere are some stories featuring some children and adults we supported in
\n2021-22.” font_container=”tag:p|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_medium sub_page”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”6510″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”97″ bottom_padding=”16″ top_padding_tablet=”70″ bottom_padding_tablet=”16″ left_padding_tablet=”5″ top_padding_phone=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”section_content” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Stories of impact” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”title_element”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”stories_section” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”6513″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_custom_heading text=”Harper” font_container=”tag:h4|text_align:left|color:%231D4E97″ use_theme_fonts=”yes” el_class=”font_31 font_bold”][nectar_btn size=”small” button_style=”regular” button_color_2=”Extra-Color-2″ solid_text_color_override=”#1d4e97″ icon_family=”none” el_class=”btn_dl story” text=”Read her story” url=”https:\/\/ourimpact.northcott.com.au\/2022\/funding-is-helping-harper-to-thrive\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”6515″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_custom_heading text=”Aahan and Sapana” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_31 font_bold”][nectar_btn size=”small” button_style=”regular” button_color_2=”Extra-Color-2″ solid_text_color_override=”#1d4e97″ icon_family=”none” el_class=”btn_dl story” text=”Read their story” url=”https:\/\/ourimpact.northcott.com.au\/2022\/learning-more-than-words\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”6516″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_custom_heading text=”Gracie” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_31 font_bold”][nectar_btn size=”small” button_style=”regular” button_color_2=”Extra-Color-2″ solid_text_color_override=”#1d4e97″ icon_family=”none” el_class=”btn_dl story” text=”Watch her video and read her story” url=”https:\/\/ourimpact.northcott.com.au\/2022\/an-amazing-journey-of-progress\/”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”30″ bottom_padding_tablet=”30″ left_padding_phone=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”stories_section” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”6517″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_custom_heading text=”Sean” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_31 font_bold”][nectar_btn size=”small” button_style=”regular” button_color_2=”Extra-Color-2″ solid_text_color_override=”#1d4e97″ icon_family=”none” el_class=”btn_dl story” text=”Watch his video and read his story” url=”https:\/\/ourimpact.northcott.com.au\/2022\/building-a-future-full-of-potential\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”6518″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_custom_heading text=”Kyle” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_31 font_bold”][nectar_btn size=”small” button_style=”regular” button_color_2=”Extra-Color-2″ solid_text_color_override=”#1d4e97″ icon_family=”none” el_class=”btn_dl story” text=”Watch her video and read her story” url=”https:\/\/ourimpact.northcott.com.au\/2022\/improving-kyles-quality-of-life\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”6519″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_custom_heading text=”Our Oran Park home” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”font_31 font_bold”][nectar_btn size=”small” button_style=”regular” button_color_2=”Extra-Color-2″ solid_text_color_override=”#1d4e97″ icon_family=”none” el_class=”btn_dl story” text=”Watch the video and read the story” url=”https:\/\/ourimpact.northcott.com.au\/2022\/a-house-to-call-home\/”][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=”Highlights” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”title_element”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”10″ top_padding_tablet=”5″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Expanding into Queensland<\/h4>\n
\"IMG_6410_Montrose\"

Montrose CEO Kerrie Mahon (centre) with Andrew Kew, Northcott Chief Operating Officer and Liz Forsyth, Northcott CEO<\/em><\/p><\/div>\n

In June, Northcott and Montrose Therapy and Respite announced they will partner to support more people with disability and deliver more positive impact for the Queensland community. Montrose is a South East Queensland-based disability services organisation providing Physiotherapy, Occupational Therapy, Speech Therapy, Support Coordination, Social Work support, Short Stay and Medium Stay Accommodation and a Lifestyle & Leisure service to almost 2,000 customers.[\/vc_column_text][vc_column_text]\n

Life After School program<\/h4>\n
\"Northcott@LASGraduation3rdJune2022_36

Life After School graduation<\/p><\/div>\n

Using a grant from the Australian Government\u2019s Information Linkages and Capacity Building Program we developed and delivered a program aimed at supporting young people with learning difficulties who don\u2019t have a NDIS plan to build the skills necessary to access the workforce.<\/p>\n

Participants were given coaching, mentoring and work experience opportunities to help them prepare for the future of work. We also held business roundtables with employers, peak bodies, service providers and other disability organisations to explore the barriers to employment for young people with disability and discuss solutions. Participants graduated in June.<\/p>\n

Watch our video to learn more about the Life After School program<\/a>[\/vc_column_text][vc_column_text]\n

Scholarships for tertiary students with disability<\/h4>\n[\/vc_column_text][vc_custom_heading text=”21 students supported in 2021-22.” font_container=”tag:p|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”content_bgr medium” css=”.vc_custom_1666672567773{background-color: #fff5f9 !important;}”][vc_column_text css=”.vc_custom_1666672607948{padding-top: 30px !important;}”]Our long-running Tertiary Scholarship program, administered in partnership with the Spinecare Foundation subsidiary, is made possible thanks to several Trusts and Foundations. The program includes the Gregory and Dolores Farrell Scholarship, Thomas K.F. Taylor Scholarship, Thomas Hepburn Lennox Scholarship, WR Foundation Scholarship and Wendy Hall Scholarship.<\/p>\n

Tertiary students with a physical disability receive financial assistance to help cover the cost of library and internet charges, textbooks, on-campus accommodation, transport costs, computer hardware and software, stationery, personal care and scribes\/tutors.<\/p>\n

New disability homes coming<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”8″ bottom_padding=”7″ top_padding_tablet=”8″ bottom_padding_tablet=”7″ top_padding_phone=”8″ bottom_padding_phone=”7″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n
\"Bradbury_Sod_Turning_72

Northcott staff joined with staff from Good Housing to celebrate the sod turning of a new disability home in Bradbury<\/p><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”10″ top_padding_tablet=”5″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]One of Northcott\u2019s aims is to provide more accessible housing so more people with disability can fulfill their goal of living independently.<\/p>\n

In March, construction commenced on two state-of-the art disability homes in Gobbagombalin, a suburb of Wagga Wagga. We are partnering with DPN Casa Capace to provide these homes for eight residents.<\/p>\n

Then in April, we were excited to announce a partnership with Good Housing to build new villa-style disability housing in Bradbury, south west of Sydney. This new housing project is the first of many to come between Northcott and Good Housing.<\/p>\n

Supporting Aboriginal and Torres Strait Islander people<\/h4>\n
\"ATSI

Northcott Aboriginal and Torres Strait Islander Program Manager, Kerrie with Raymond Weatherwill<\/em><\/p><\/div>\n

We made good progress on actions outlined in our 2020-23 Stretch Reconciliation Action Plan, which will see positive outcomes for our Aboriginal and Torres Strait Islander customers.<\/p>\n

We have continued to support greater numbers of Aboriginal and Torres Strait Islander customers.<\/p>\n

Following the success of a capacity building therapy project in Kempsey in the previous year, we commenced a similar project with the Griffith Aboriginal Medical Service to address gaps in therapy services in the Griffith community.<\/p>\n

New partnership with fitness company WeFlex<\/h4>\n[\/vc_column_text][vc_column_text]\n
\"Two

WeFlex founder, Tommy (right) with Northcott customer<\/p><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”10″ bottom_padding=”10″ top_padding_tablet=”5″ bottom_padding_tablet=”10″ top_padding_phone=”5″ bottom_padding_phone=”10″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]We are delighted to have partnered with inclusive health and fitness company WeFlex, whose mission is to improve the length and quality of life for those living with disability through inclusive health and fitness.<\/p>\n

Through this partnership, we hope to support people with disability to have improved health outcomes.<\/p>\n

Watch this video to learn more about the new collabration!<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”block_tit_content large_pad” css=”.vc_custom_1666155045129{background-color: #f4f9ff !important;}”]\n

What our customers think<\/h4>\n

We asked the people we support to provide feedback on our services and supports in our annual survey distributed in November and December 2021. Despite a difficult year of service delivery due to the pandemic, we were pleased to receive positive results.<\/p>\n

Most respondents (72%) said they felt supported by Northcott during the COVID-19 lockdowns.<\/p>\n

The vast majority of people living in our supported housing (85%) said they feel positive about the Northcott staff who support them.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”top_page” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6423","page","type-page","status-publish"],"yoast_head":"\nSupporting customers - Northcott Annual Report 2021-22<\/title>\n<meta name=\"description\" content=\"Read Northcott's highlights in work supporting customers in FY22. 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