{"id":7046,"date":"2023-10-19T02:25:34","date_gmt":"2023-10-18T16:25:34","guid":{"rendered":"https:\/\/ourimpact.northcott.com.au\/?p=7046"},"modified":"2023-10-27T12:12:25","modified_gmt":"2023-10-27T02:12:25","slug":"when-opportunity-knocks","status":"publish","type":"post","link":"https:\/\/ourimpact.northcott.com.au\/2023\/when-opportunity-knocks\/","title":{"rendered":"When opportunity knocks \u2026"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”6″ bottom_padding=”16″ top_padding_tablet=”6″ bottom_padding_tablet=”16″ left_padding_tablet=”5″ top_padding_phone=”6″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”section_content” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”7″ bottom_padding_tablet=”7″ bottom_padding_phone=”7″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
Housing<\/span>NI<\/span>Staff<\/span><\/div>[vc_custom_heading text=”When opportunity knocks \u2026” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”title_element mar_bot_8″][vc_column_text]\n
\"A

Kayla May, Service Coordinator<\/p><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”16″ bottom_padding_tablet=”16″ left_padding_tablet=”5″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”section_content” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”28″ top_padding_tablet=”15″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”row_quote_pad”]\n

\u201cThe opportunities are there; you just have to take them.\u201d
\n– Kayla\u00a0<\/strong><\/p><\/blockquote>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”28″ top_padding_tablet=”15″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Since stepping up to a Service Coordinator role, our Deniliquin-based staff member Kayla May has enjoyed playing a greater role in improving quality of life for her customers.<\/p>\n

Kayla\u2019s career path<\/h4>\n

\u201cI started in this disability home in 2015. I was a casual support worker. Back in my 20s, I started working in community aged care and supporting young people with complex disabilities.<\/p>\n

\u201cI found I enjoyed looking after people. When I moved to the disability home, I enjoyed building relationships with the customers. I would do eight hour shifts instead of visiting a person for one hour. It was more rewarding for me. I’ve now got relationships with the customers and their families, and there\u2019s something special about that.<\/p>\n

\u201cSince becoming a service coordinator, I\u2019m enjoying a closer connection with the allied health practitioners who visit our house. I have also built a really good connection with our support coordinator. I like to know the ins and outs of my customers\u2019 plans so I can have a say about what funding they might need. If someone needs a holiday, or new equipment, I\u2019ll let the support coordinator know and talk about what we need to do to make it happen.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”28″ top_padding_tablet=”15″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”br_10″]\n

\"A

Kayla loves her job supporting customers living in Northcott’s disability home in Deniliquin.<\/p><\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”28″ top_padding_tablet=”15″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Internship program<\/h4>\n

\u201cIn 2022, I had the opportunity to participate in the Northcott Innovation (NI) Supported Living Lab Internship program. I liked the idea of getting workers together without managers to solve some of the complex issues we have. I also liked being given the opportunity to participate from Deniliquin, which is a very long way from head office.<\/p>\n

\u201cI really enjoyed getting to know other support workers. Working out in Deni, we don’t have that connection with other staff. It was really good to know that we’re not alone, that others have issues.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”28″ top_padding_tablet=”15″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”row_quote_pad”]\n

\u201cI was very nervous, but also excited when my idea was chosen by NI to be presented to the Northcott Board. I\u2019m now working with NI to develop my project further. It is a really good feeling to know I\u2019m actually making a difference.\u201d
\n– Kayla<\/strong><\/p><\/blockquote>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”28″ top_padding_tablet=”15″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text el_class=”block_tit_content small_pad mar_bot_45″ css=”.vc_custom_1698273393454{background-color: #f2fffe !important;}”]\n

Kayla\u2019s innovative idea from the Internship<\/h4>\n

The challenge<\/strong>
\nCustomer support plans are often complex. Bringing new support workers up to speed on each customer\u2019s unique support needs and preferences is time consuming. How can Northcott improve this for customers and staff?<\/p>\n

The solution<\/strong>
\nInstaSupport \u2013 short, informative videos that demonstrate how customers prefer to be supported \u2013 as per their support plans. At the start of a shift, new support workers watch the videos to quickly learn about each customer\u2019s individual needs and preferences.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”10″ top_padding_tablet=”5″ top_padding_phone=”5″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”content_inner” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Working in disability<\/h4>\n

\u201cIf disability is what you want to do, Northcott is a great place to work.<\/p>\n

\u201cWhen I started working here [at Northcott\u2019s disability home in Deniliquin], I never thought I’d be a service coordinator eight years later. It was never in the plan. When it was suggested that I should step up, that’s just what I did.<\/p>\n

\u201cA big aspect I focus on in this house is keeping the skills our customers have. For example, we have one customer who can do her own washing. That means a lot to her. Seeing the smile on her face when she accomplishes that, it’s rewarding.<\/p>\n

\u201cWorking in disability is not as scary as you think. It can be complex at times, it can be difficult at times, but you have all the support you need. It\u2019s really rewarding. It is a great job.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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