{"id":6422,"date":"2022-10-14T14:18:58","date_gmt":"2022-10-14T04:18:58","guid":{"rendered":"https:\/\/sydneycoder.net\/ourimpact\/?page_id=6422"},"modified":"2024-10-31T15:11:39","modified_gmt":"2024-10-31T05:11:39","slug":"maximising-quality-of-life","status":"publish","type":"page","link":"https:\/\/ourimpact.northcott.com.au\/2024\/maximising-quality-of-life\/","title":{"rendered":"Maximising quality of life"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”top_page” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#f4f9ff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” el_class=”col_content” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”Maximising quality
\nof life for the
\npeople we
\nsupport” font_container=”tag:h3|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” css=”” el_class=”font_bold heading_page”][vc_custom_heading text=”Our Quality and Risk team work with
\nNorthcott\u2019s programs and services to
\nensure we deliver high quality, best practice
\nservices above industry benchmarks, with
\nour customers at the centre.” font_container=”tag:p|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” css=”” el_class=”font_medium sub_page”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”7397″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”128″ top_padding_tablet=”70″ left_padding_tablet=”5″ top_padding_phone=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”section_content” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Highlights” font_container=”tag:h4|text_align:left|color:%231d4e97″ use_theme_fonts=”yes” el_class=”title_element”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”44″ top_padding_tablet=”44″ top_padding_phone=”25″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” class=”content_inner”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Complex support and customer risk<\/h4>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default” el_class=”lastp_maginbot0″]29 referrals closed<\/strong><\/p>\n

Northcott strives to support our customers’ right to make their own choices, even if those choices involve risks that may go against the advice of allied health professionals.<\/p>\n

This year, through our Quality of Life Panels, we helped 18 customers make informed decisions to pursue options different from what allied health professionals recommended. We worked with them to create plans that ensured their choices were supported as safely as possible.<\/p>\n

Additionally, our End of Life Panel accepted 11 Advanced Care Plans or Advanced Care Directives outlining instructions to receive or not receive certain life-saving measures. In considering these choices, we worked closely with the customer, their family, guardians, allied health professionals and service coordinators.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” el_class=”content_inner” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

Complex Health Coordination Clinic<\/h4>\n

\"\"<\/p>\n

This year we set up the Northcott Complex Health Coordination Clinic, a dedicated medical and health consultant service for Northcott customers with emerging healthcare needs. People with disability often face unique and complex health challenges. While many of these needs can be addressed by a customer\u2019s GP, specialist expertise is sometimes required. This clinic brings together a consultant physician, specialist geriatrician, the customer\u2019s regular GP and Northcott\u2019s Clinical Governance Team who work together to improve the overall health and wellbeing of a customer.[\/vc_column_text][vc_column_text css=”.vc_custom_1730346763377{background-color: #fff9e5 !important;}” el_class=”block_tit_content small_pad” text_direction=”default”]\n

Health and Functional Decline Tool<\/h4>\n

Working with Northcott Innovation (NI) and Western Sydney University’s School of Nursing, Northcott piloted a new health tool with our Supported Independent Living service. The Health and Functional Decline Tool tracks a customer’s health data over time, identifying changes in weight, sleep patterns, mobility, behaviour, hospital presentations, medication usage, new diagnoses and swallowing issues<\/p>\n

Our Healthcare and Clinical Governance teams use the tool to provide expert health navigation and support where patterns of change have been detected. Customers showing signs of health decline are linked to our Complex Health Coordination Clinic.[\/vc_column_text][vc_column_text css=”” text_direction=”default” el_class=”padleft_62″]\n

Risk management reimagined<\/h4>\n

This year we redesigned Northcott\u2019s Risk Management System, Noggin, to give our staff an accessible, user-friendly portal for reporting incidents, hazards, complaints and grievances. The \u201cNew Noggin\u201d is a guided tool for recognising and responding to risk, and continuous improvement. It has resulted in faster and more effective change to improve customer and workforce safety.[\/vc_column_text][vc_column_text css=”.vc_custom_1730351483817{background-color: #fff9e5 !important;}” el_class=”block_tit_content small_pad” text_direction=”default”]\n

Business continuity planning<\/h4>\n

Recent events, including COVID-19, bushfires, floods and cyber-attacks, have highlighted the need for Northcott to be fully prepared.\u00a0 We have formed a working group to ensure Northcott has measures in place if a major disruption or outage occurs. Staff from across the organisation participated in simulated emergency situations to upskill and test potential solutions. Through this we have developed a Business Continuity Plan and action plan to ensure staff can support customers and each other during a major event.[\/vc_column_text][vc_column_text css=”” text_direction=”default” el_class=”padleft_62″]\n

Workforce support framework<\/h4>\n

Our Quality and Risk team participated in a project with Ability First Australia to identify key success factors in providing complex care support and managing associated risks. This project, which involves eight other service providers, aims to develop evidence-based guidelines to assist service providers in planning their support services and negotiating with the National Disability Insurance Agency (NDIA) for adequate resources and funding to build a more capable workforce. A draft report has been created, advocating for the NDIA to improve funding outcomes for the most complex NDIS participants.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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