Supporting customers

We support people with disability to
achieve their goals, whatever they may be.
Here are some stories featuring some children and adults we supported in
2021-22.

A mother is sitting on a blanket with her primary-school aged son. They are looking at each other smiling and the mother is holding the boy’s hands. We can see a toy xylophone in front of the boy. It is a sunny day.

Stories of impact

Highlights

Expanding into Queensland

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Montrose CEO Kerrie Mahon (centre) with Andrew Kew, Northcott Chief Operating Officer and Liz Forsyth, Northcott CEO

In June, Northcott and Montrose Therapy and Respite announced they will partner to support more people with disability and deliver more positive impact for the Queensland community. Montrose is a South East Queensland-based disability services organisation providing Physiotherapy, Occupational Therapy, Speech Therapy, Support Coordination, Social Work support, Short Stay and Medium Stay Accommodation and a Lifestyle & Leisure service to almost 2,000 customers.

Life After School program

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Life After School graduation

Using a grant from the Australian Government’s Information Linkages and Capacity Building Program we developed and delivered a program aimed at supporting young people with learning difficulties who don’t have a NDIS plan to build the skills necessary to access the workforce.

Participants were given coaching, mentoring and work experience opportunities to help them prepare for the future of work. We also held business roundtables with employers, peak bodies, service providers and other disability organisations to explore the barriers to employment for young people with disability and discuss solutions. Participants graduated in June.

Watch our video to learn more about the Life After School program

Scholarships for tertiary students with disability

21 students supported in 2021-22.

Our long-running Tertiary Scholarship program, administered in partnership with the Spinecare Foundation subsidiary, is made possible thanks to several Trusts and Foundations. The program includes the Gregory and Dolores Farrell Scholarship, Thomas K.F. Taylor Scholarship, Thomas Hepburn Lennox Scholarship, WR Foundation Scholarship and Wendy Hall Scholarship.

Tertiary students with a physical disability receive financial assistance to help cover the cost of library and internet charges, textbooks, on-campus accommodation, transport costs, computer hardware and software, stationery, personal care and scribes/tutors.

New disability homes coming

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Northcott staff joined with staff from Good Housing to celebrate the sod turning of a new disability home in Bradbury

One of Northcott’s aims is to provide more accessible housing so more people with disability can fulfill their goal of living independently.

In March, construction commenced on two state-of-the art disability homes in Gobbagombalin, a suburb of Wagga Wagga. We are partnering with DPN Casa Capace to provide these homes for eight residents.

Then in April, we were excited to announce a partnership with Good Housing to build new villa-style disability housing in Bradbury, south west of Sydney. This new housing project is the first of many to come between Northcott and Good Housing.

Supporting Aboriginal and Torres Strait Islander people

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Northcott Aboriginal and Torres Strait Islander Program Manager, Kerrie with Raymond Weatherwill

We made good progress on actions outlined in our 2020-23 Stretch Reconciliation Action Plan, which will see positive outcomes for our Aboriginal and Torres Strait Islander customers.

We have continued to support greater numbers of Aboriginal and Torres Strait Islander customers.

Following the success of a capacity building therapy project in Kempsey in the previous year, we commenced a similar project with the Griffith Aboriginal Medical Service to address gaps in therapy services in the Griffith community.

New partnership with fitness company WeFlex

Two men both wearing face masks and looking at each. One man is passing a hand weight to the other man who is hoping it with two hands.

WeFlex founder, Tommy (right) with Northcott customer

We are delighted to have partnered with inclusive health and fitness company WeFlex, whose mission is to improve the length and quality of life for those living with disability through inclusive health and fitness.

Through this partnership, we hope to support people with disability to have improved health outcomes.

Watch this video to learn more about the new collabration!

What our customers think

We asked the people we support to provide feedback on our services and supports in our annual survey distributed in November and December 2021. Despite a difficult year of service delivery due to the pandemic, we were pleased to receive positive results.

Most respondents (72%) said they felt supported by Northcott during the COVID-19 lockdowns.

The vast majority of people living in our supported housing (85%) said they feel positive about the Northcott staff who support them.