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Supporting Customers

Xavier

By Supporting Customers

Xavier is thriving in our Skills 4 Life service

Xavier

When Group Services were introduced to Northcott Toowoomba, Xavier joined the Skills 4 Life service to grow his confidence.

For his Northcott therapist, this was also a chance to get staff in the service involved in supporting Xavier to work towards his therapy goals.

Xavier has autism spectrum disorder and selective mutism. He started accessing therapy services at the Toowoomba centre back in 2017 when Northcott operated as Montrose. He has made steady progress over the years. However, his most impressive development has come since Group Services were introduced to the centre.

Northcott’s Skills 4 Life service

His mum Shanna says Xavier looks forward to Skills 4 Life every week. In this service for teenagers, participants learn how to express their opinions, make decisions and respect others, while building their confidence and self-esteem.

“The group is particularly beneficial for us because Xavier has a younger sister who is also on the spectrum. This means our time and attention are often divided. These programs give him more individual time where the focus is on him,” says Shanna.

Xavier’s growth

“His confidence has skyrocketed in the last two years. He used to just sit and watch from the sidelines. Since he’s been doing Skills 4 Life, everyone wants to be his friend. He can’t communicate – he’s not verbal at the groups, but he still has a way of interacting with people,” she says.

Skills 4 Life also encourages independence by giving participants like Xavier the opportunity to take on tasks and responsibilities. One of Xavier’s favourite activities is cooking, where he’s begun taking on a leadership role.

“Xavier’s still undecided on what he wants to do and whether he wants to study or get a job. But having possibilities and hope, that’s the important thing!”
– Shanna, Xavier’s mum

Progress and possibilities

Reflecting on the early days, Shanna remembers how far they’ve come. “Therapy was often difficult because Xavier was not able to communicate. They had to work hard to build rapport by playing games. But it was never a chore to go – the team always made us feel welcome.”

Xavier’s growing confidence is opening up new possibilities for the future. With Northcott’s help, he is beginning to explore new interests and opportunities.

“Northcott is offering driver education and job readiness programs. With Northcott’s support, we’re starting to think about what types of job roles might suit Xavier and who we could approach.

“I’m really excited by this. Xavier’s still undecided on what he wants to do and whether he wants to study or get a job. But having possibilities and hope, that’s the important thing!” says Shanna.

Combining Therapy with Group Services

Therapy+ is an innovative model of therapy support where Northcott therapists work with support staff in our Group Services to build on a customer’s therapy goals in the community setting. 

Chloe

By Supporting Customers

Northcott’s Early Childhood Service helped prepare Chloe for a smooth start at school

Chloe

Thanks to support from Northcott’s NDIS Early Childhood Service in Northern Sydney, Chloe had a positive start to school.

Chloe’s parents were referred to Northcott’s NDIS Early Childhood team when she started displaying disruptive behaviours at preschool.

“Chloe is a natural born leader. She loves to take control and charge,” says her mum, Sarah. “She’s very creative and very articulate. Before she went to preschool, her daycare centre never had any issues, and we didn’t see anything at home. That’s why it was quite a surprise when the preschool spoke to us.”

Concerning behaviours

Chloe started having issues at preschool, particularly at drop-off and between activities.

“She would get upset once we left, and then it would be hard to regulate her emotions. She’s also a perfectionist so when she thought she couldn’t do something well, she would get really upset,” Sarah explains.

Support from a Northcott Early Childhood Coordinator

The Inclusion Officer at Chloe’s preschool referred Sarah to Northcott where she connected to Ruth Griffin, one of our Early Childhood Coordinators.

With just a few months until Chloe was due to start school Ruth worked with Sarah to put a tailored Early Supports program in place. The goal was to give Chloe the skills she needed to get the best start at school. Northcott completed assessments with Chloe’s preschool teachers and arranged for an occupational therapist to evaluate her social and physical skills.

“The support that Northcott was able to give was so helpful. I really appreciate it.”
– Sarah, Chloe’s mum

Chloe with her mum Sarah

“The occupational therapist worked with Chloe on skills such as her pencil grip to give her better control of her hands and make writing easier. She helped her learn ways to be able to colour-in that would build her confidence,” Sarah says. “She also gave us strategies we could use at home.”

Sarah and Chloe worked with Ruth on role playing to practice social skills like negotiating, turn taking, and sharing. Ruth also gave Sarah recommendations for paediatricians in the area and connected her with a local school readiness program.

“Participating in the Transition to School program with other kids allowed Chloe to work on social skills as well as build her confidence in cutting, pasting and how to use her schoolbook. The kids also played games that involved turn taking and leadership,” Sarah recalls.

A positive first day

When the first day at school rolled around, Sarah said Chloe was confident right from the start.

“She’s doing really well and is engaged in the classroom. She has a good relationship with her teacher, and we’ve been able to work closely with the school to make sure we are all using the same language,” Sarah says.

“The support that Northcott was able to give was so helpful. I really appreciate it. It has been useful in building my husband and I’s confidence in how we can help Chloe with different tools and techniques. We’re so proud of how she is progressing.”

Vindya

By Supporting Customers

Vindya is settling into her new Northcott home

Vindya

Vindya has been living with Northcott since 2020 in Supported Independent Living at Old Bar near Taree in NSW.

When it became clear that she would benefit from living in Specialist Disability Accommodation (SDA), our Northcott Taree team did everything it could to secure the right NDIS funding and home for Vindya.

Early in 2025, the team supported Vindya to move into a brand-new SDA home in Taree. The property was purpose-built for people with complex needs by Northcott’s SDA partner Vera Living. The fully accessible three-bedroom house is one of two SDA homes on the block. It has been thoughtfully designed for people with disability. It features wider hallways for wheelchair access, spacious rooms and assistive technologies such height adjustable benches. These make it a safe environment for Vindya over the long term. With 24 hour support from Northcott – and friends just next door – Vindya is blossoming in her home.

Watch our video to see Vindya thriving in her new home!
Download the transcript

Bec

By Supporting Customers

Bec working at Only About Children

Bec

In 2014, Bec was part of a group of customers from our Parramatta Life Skills service who told us they were interested in working with children.

To support them to achieve this goal, Northcott partnered with childcare organisation Only About Children. Together they developed a supported employment program for people with disability. This was the start of a dream career for Bec, who celebrated 10 years with Only About Children in September 2024.

“With my Northcott support worker, I did 6 weeks of training before starting the job,” Bec explains. “I started working one day a week, then moved to two days.”

Bec is supported by two Northcott staff, Monica and Ghaydaa, who attend work with her, assisting her to interact with the children. She also works with other Northcott support workers to plan and prepare her lessons.

Bec enjoys reading to the children

“I feel more confident, and I think I love my job even more because I now know what I am doing!”
– Bec

What Bec does

Bec’s lessons focus on teaching the kids about her disability. “I’m proud to tell the kids about my disability to educate them. They are quite curious and ask me questions about how I do things,” she says.

“My favourite thing to do is play games. Sometimes I read to them, using a storybook printed onto A4 paper and my iPad.”

Northcott Speech Therapist, Ashleigh Belic, has also been heavily involved in supporting Bec at work. Together they have found suitable communication tools to help Bec interact with the children.

A proud achievement

Bec is enormously proud of achieving her goal of working in childcare.

“Most relatives and friends don’t believe it!” she says. “I always thought that I could do it, but I didn’t know for how long, or what I would do with the kids.”

All the Northcott staff who have supported her along the way are equally gratified.

When Lei Zhao started as a support worker for Northcott in 2015, one of her favourite days was supporting Bec during her childcare shifts. Lei now supports Bec to plan her lessons.

“Bec and I been working together for 10 years,” Lei says. “Working at Only About Children has given Bec more confidence. Before she would always ask herself, ‘can I do that?’. Now she is more confident and likes to try new things.”

Bec’s gratitude

Bec is extremely grateful to Northcott and Only About Children for supporting her.

“I would like to say thank you very much to Only About Children for letting me come to work with you. I am also thankful to my Northcott support workers for their help supporting me,” Bec says.

Reflecting on the past 10 years, she says, “I feel more confident, and I think I love my job even more because I now know what I am doing!”